REELIUM SUBSCRIPTION TERMS AND REFUND POLICY
Effective Date: October 23, 2025
This Refund Policy (“Policy”) sets forth the terms and conditions governing refund requests for licenses of the Reelium software plugin (“Software”), offered by BDH ApS, a Danish private limited company with registered office in Denmark (“Company,” “we,” “us,” or “our”), through www.reelium.io (“Website”).
This Policy is incorporated into and forms part of the Terms of Service Agreement. By purchasing a license for the Software, you (“Licensee,” “you,” or “your”) acknowledge that you have read, understood, and agree to be bound by this Policy.
1.1 No Refund Policy
All license purchases for the Reelium Pro Version constitute subscription-based services and are NON-REFUNDABLE except as expressly provided in this Policy.
1.2 Final Sale
By completing a purchase, Licensee acknowledges and agrees that:
(a) All fees paid are final and non-refundable upon license activation;
(b) The subscription nature of the license conveys immediate access to proprietary software and services;
(c) Licensee has reviewed all product documentation, specifications, and requirements prior to purchase;
(d) Licensee accepts the risk of compatibility with their specific WordPress installation, hosting environment, and third-party plugins or themes.
1.3 Statutory Rights
This Policy does not affect any statutory rights that Licensee may have under applicable consumer protection laws in their jurisdiction. Where mandatory consumer protection laws grant rights that conflict with this Policy, such statutory rights shall prevail to the extent required by law.
2.1 This Policy applies to:
(a) Initial license purchases for the Reelium Pro Version;
(b) License renewals and subscription extensions;
(c) Any additional services or features purchased in connection with the Software.
2.2 This Policy does not apply to the Free Version of the Software, which is provided at no cost and distributed under the GNU General Public License version 2 or later.
Notwithstanding Article 1, Company may, in its sole and absolute discretion, issue refunds under the following limited circumstances:
(a) A refund may be considered if the Software experiences a complete and total technical failure that:
(b) Licensee must provide Company with reasonable opportunity to diagnose and resolve the issue, including providing requested access, information, and cooperation.
(c) Technical failures attributable to incompatibility with outdated WordPress versions, unsupported PHP versions, non-standard server configurations, or third-party plugins do not qualify for refunds.
(a) In the event of duplicate charges resulting from payment processing errors, Company will refund the duplicate charge(s).
(b) Proof of duplicate charges must be provided via payment receipts or bank statements.
(c) Company reserves the right to verify duplicate charges with the payment processor.
(a) If a purchase was made using stolen payment credentials or through fraudulent means without Licensee’s knowledge or authorization, Company will refund the charge upon verification.
(b) Licensee must provide a police report or formal fraud declaration from their financial institution.
(c) The associated license will be permanently revoked.
(a) If Licensee contacts Company within forty-eight (48) hours of purchase and before activating the License Key, Company may, at its sole discretion, issue a full refund.
(b) Once a License Key has been activated on a WordPress installation, it is considered used and is non-refundable under this provision.
(a) Licensees located in the European Union or European Economic Area may have a statutory right to withdraw from the purchase within fourteen (14) days under the Consumer Rights Directive (2011/83/EU).
(b) However, by activating the License Key and downloading or accessing the Software, Licensee expressly waives this right of withdrawal pursuant to Article 16(m) of the Directive, as digital content has been supplied and performance has begun with Licensee’s prior express consent.
(c) Refund requests under this provision must be made before License Key activation and within the statutory withdrawal period.
Company will NOT issue refunds under the following circumstances:
Requests based solely on Licensee’s change of mind, preference, or decision not to use the Software after purchase and activation.
(a) Lack of technical knowledge or ability to operate WordPress, install plugins, or configure software settings;
(b) Misunderstanding of Software functionality or features as described in product documentation.
(a) Incompatibility with non-standard server configurations, shared hosting limitations, or hosting provider restrictions;
(b) Incompatibility with outdated versions of WordPress, PHP, or other dependencies clearly specified in system requirements;
(c) Conflicts with poorly coded third-party themes or plugins;
(d) Server resource limitations (memory, processing power, bandwidth) imposed by hosting provider.
(a) Dissatisfaction with design aesthetics, user interface, or stylistic elements;
(b) Expectation of features or functionality not documented or advertised;
(c) Performance outcomes (e.g., video engagement rates, conversion metrics) which are dependent on Licensee’s content and audience.
(a) Violation of the Terms of Service Agreement;
(b) Use of the Software for unlawful purposes;
(c) Unauthorized distribution, resale, or sharing of License Keys;
(d) Installation on more WordPress sites than authorized by the license;
(e) Abusive, threatening, or harassing conduct toward Company personnel.
(a) All license renewals are non-refundable once processed, as they extend access to Updates and Support services;
(b) Exception: Accidental renewal charges made within forty-eight (48) hours may be considered for refund at Company’s discretion.
Refunds will not be issued if issues arise from:
(a) Modification, alteration, or reverse engineering of the Software code;
(b) Use of the Software in combination with unauthorized modifications or custom development.
5.1 Mandatory Support Contact
Before any refund request will be considered, Licensee must:
(a) Contact Company’s technical support team at support@reelium.io;
(b) Provide a detailed description of the issue, including:
(c) Cooperate with troubleshooting efforts and provide requested information or access;
(d) Allow Company a reasonable opportunity to resolve the issue (minimum forty-eight (48) business hours).
5.2 Formal Refund Request Submission
If the issue cannot be resolved, Licensee may submit a formal refund request including:
(a) Email to: support@reelium.io with subject line “Refund Request – [License Key]”;
(b) License Key or order number;
(c) Email address used for purchase;
(d) Detailed explanation of the issue and grounds for refund under Article 3;
(e) Summary of all support interactions and troubleshooting attempts;
(f) Any supporting documentation (screenshots, error logs, correspondence).
5.3 Review and Determination
(a) Company will review all refund requests and respond within forty-eight (48) business hours;
(b) Company’s determination regarding refund eligibility is final and made in Company’s sole discretion;
(c) If approved, Company will provide written confirmation of refund approval via email.
5.4 Refund Processing
(a) Approved refunds will be processed within five (5) to seven (7) business days;
(b) Refunds will be issued to the original payment method used for purchase;
(c) Receipt of refunded funds depends on Licensee’s financial institution and may take three (3) to ten (10) additional business days;
(d) Company is not responsible for delays in refund receipt caused by payment processors or financial institutions.
5.5 License Revocation
Upon refund approval:
(a) The associated License Key will be immediately deactivated and revoked;
(b) Licensee must cease all use of Pro Version features;
(c) Licensee may continue using the Free Version subject to GPL licensing terms.
(a) Licensee agrees to utilize the refund request process set forth in Article 5 before initiating any chargeback, payment dispute, or reversal with their financial institution or payment processor.
(b) Initiating a chargeback without first following the refund request process constitutes a material breach of this Policy and the Terms of Service Agreement.
If Licensee initiates a chargeback without following the procedures in Article 5, Company reserves the right to:
(a) Immediately and permanently revoke all licenses associated with Licensee;
(b) Terminate Licensee’s account and ban Licensee from future purchases;
(c) Contest the chargeback with the payment processor by providing evidence of product delivery and policy compliance;
(d) Pursue recovery of chargeback fees and associated costs;
(e) Report fraudulent chargeback activity to relevant authorities and fraud prevention services;
(f) Pursue legal remedies for breach of contract and recovery of damages.
In the event of a legitimate dispute:
(a) Contact support@reelium.io first and provide detailed explanation;
(b) Allow Company forty-eight (48) business hours to respond;
(c) If Company is unresponsive after seventy-two (72) hours, or if Company refuses a legitimate refund request, Licensee may proceed with formal dispute procedures;
(d) Provide Company with written notice of intent to dispute via email before initiating chargeback.
(a) False or fraudulent chargeback claims (claiming non-receipt of product when License was activated and used) constitute fraud and may be prosecuted to the fullest extent of the law;
(b) Company maintains comprehensive records of all License activations, downloads, and usage.
7.1 Company does not offer partial refunds under any circumstances, except:
(a) Where required by applicable law;
(b) As a gesture of goodwill in Company’s sole discretion.
7.2 Company does not offer credits, discounts, or account balances in lieu of refunds.
8.1 Pattern Monitoring
Company reserves the right to:
(a) Monitor purchase and refund patterns across all customers;
(b) Identify and investigate suspicious or abusive refund activity;
(c) Deny refund requests where evidence of abuse exists.
8.2 Abuse Indicators
Behaviors that may constitute refund abuse include:
(a) Multiple purchases followed by refund requests;
(b) Pattern of purchasing, using, and refunding licenses;
(c) Providing false or misleading information in refund requests;
(d) Creating multiple accounts to circumvent refund limitations.
8.3 Remedies for Abuse
In cases of confirmed refund abuse, Company may:
(a) Permanently ban the individual or entity from future purchases;
(b) Report fraudulent activity to payment processors and fraud prevention networks;
(c) Pursue legal action for fraud and breach of contract;
(d) Seek recovery of damages and legal costs.
9.1 Company reserves the right to modify this Policy at any time by posting the revised Policy on the Website with an updated “Effective Date.”
9.2 Material changes will be communicated to active license holders via email.
9.3 Modifications apply prospectively to purchases made after the effective date of the change and do not affect purchases made prior to the modification.
9.4 Continued use of the Software or completion of purchases after Policy modifications constitutes acceptance of the revised Policy.
10.1 Governing Law
This Policy is governed by the laws of Denmark, without regard to conflict of law principles, except where mandatory consumer protection laws of Licensee’s jurisdiction provide greater rights.
10.2 Consumer Protection Laws
(a) Where Licensee is protected by consumer protection laws that provide rights beyond those set forth in this Policy, such statutory rights shall supersede conflicting provisions herein to the minimum extent required by law.
(b) Nothing in this Policy excludes or limits Company’s liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded or limited under applicable law.
10.3 EU/EEA Consumer Rights
For Licensees in the European Union or European Economic Area:
(a) You have the right to withdraw from this contract within fourteen (14) days without giving any reason, subject to Article 3.5;
(b) The withdrawal period expires fourteen (14) days from the day of purchase;
(c) By activating the License Key and accessing the Software, you expressly request immediate performance and acknowledge that you thereby lose your right of withdrawal.
11.1 Notwithstanding any provision of this Policy, Company may, in exceptional circumstances and at its sole and absolute discretion, issue refunds outside the terms of this Policy as a gesture of goodwill.
11.2 Any such discretionary refund does not:
(a) Create a precedent for future refund requests;
(b) Waive Company’s rights under this Policy;
(c) Modify the terms of this Policy;
(d) Establish any obligation on Company’s part to issue similar refunds in the future.
For refund requests or questions regarding this Policy, contact:
BDH ApS
Email: support@reelium.io
Website: www.reelium.io/refund-policy
Required Information for Refund Requests:
This Policy, together with the Terms of Service Agreement and Privacy Policy, constitutes the entire agreement between Company and Licensee regarding refunds and supersedes all prior or contemporaneous communications, agreements, or understandings, whether written or oral.
If any provision of this Policy is held to be invalid, illegal, or unenforceable, the validity, legality, and enforceability of the remaining provisions shall not be affected or impaired thereby.
15.1 Section headings are for convenience only and do not affect the interpretation of this Policy.
15.2 This Policy is written in English. Any translations are provided for convenience only. In the event of any conflict, the English version shall prevail.
15.3 Words in the singular include the plural and vice versa.
BY COMPLETING A PURCHASE OF THE SOFTWARE, LICENSEE ACKNOWLEDGES AND CONFIRMS THAT:
(a) LICENSEE HAS READ AND UNDERSTOOD THIS REFUND POLICY IN ITS ENTIRETY;
(b) LICENSEE AGREES THAT ALL PURCHASES ARE FINAL AND NON-REFUNDABLE EXCEPT AS EXPRESSLY PROVIDED HEREIN;
(c) LICENSEE HAS REVIEWED ALL PRODUCT DOCUMENTATION AND SYSTEM REQUIREMENTS PRIOR TO PURCHASE;
(d) LICENSEE ACCEPTS THE TERMS AND CONDITIONS OF THIS POLICY AS BINDING;
(e) LICENSEE WAIVES ANY RIGHT OF WITHDRAWAL UPON LICENSE ACTIVATION AS PROVIDED IN ARTICLE 3.5.
IF LICENSEE DOES NOT AGREE TO THIS REFUND POLICY, LICENSEE MUST NOT COMPLETE THE PURCHASE.
END OF REFUND POLICY
